byrd Chap010 pp fix

byrd Chap010 pp fix - Part 4: How to Organize, Manage, and...

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Unformatted text preview: Part 4: How to Organize, Manage, and Operate the Business 10. 11. 12. 13. How to Obtain and Manage Human How Resources and Diversity in Small Companies Companies How to Maintain Relationships with Your How Employees and Their Representatives Employees Obtain and Laying Out Operating Obtain Facilities Facilities Purchasing, Inventory, and Quality Purchasing, Control Control * * * * * * * * * Core comps/capabilities Ability to perform a substantial unit of organizational activity that transforms resources into products and services, repeatedly and transforms reliably (NOT ad hoc); reliably * Coreness: central to the firm’s offering of a low cost or differentiated Coreness: product. To be core, a capability must meet 3 criteria: customer * value, competitor differentiation, and extendability. * Competitive advantage exists only when you have an approach to Competitive * transforming resources into valuable products that cannot be imitated * and that is rare. (put another way:) The approach you take to transforming resources * (put into products and services depends on capabilities, or knowledge and * skills about how to undertake a particular activity. skills * Capabilities are qualities of the organization, not a skill of a single not individual or a feature of a single machine. individual * 10 - 2 Examples: Examples: The ability to: Repeatedly operate a network of scheduled flights, not just a single flight; Repeatedly repeatedly manufacture cars; repeatedly repeatedly redesign computer chips to achieve an order of magnitude greater repeatedly processing speed; repeatedly generate new store locations. repeatedly Involve large numbers of scientists and engineers working on multiple, Involve interconnected tasks, with a challenging mandate to obtain an order of magnitude greater processing speed; magnitude Develop and maintain brands, to market and attract customers repeatedly leverage capabilities across markets, so you can expand into new markets persuading customers, developed by bringing together advertising, marketing, persuading customer service customer knowing the combination of organizational structure, human resource policy, and knowing employee profile to create an entrepreneurial culture employee * * * * * * * * * 10 - 3 Chapter How To Obtain And Manage Human Resources And Diversity In Small Companies Planning Human Resource Needs Sources & Methods For Recruiting Employee Development Managers vs. Nonmanagers Laws Of Recruiting, Selection, Laws & Development Development Compensation & Benefits Employee Health & Safety Keith Brofsky/Getty Images 9 * * * * * * * * * 10 - 4 Staffing “…planning for, recruiting, selecting, planning and training and developing employees, as well as compensating them and providing for their health and safety.” for Physical and financial resources Physical important, human resources vital important, Small business owners have to handle all Small HR themselves HR Easy to do it very badly! * * * * * * * * * 10 - 5 McGraw­Hill/Irwin Planning HR Needs Job Description o Duties o Responsibilities o Working Conditions o Relationships Job SpecificationJob Qualifications Qualifications o Mental o Physical o Other Jacobs Stock Photography/Getty Images * * * * * * * * * 10 - 6 Components: Job description & Components: Job escription Specification; what if you did not think this through? Consequences?? Did you ever have an undefined job? * * * * * * * * * 10 - 7 Sources Of Employees * * * * * * * * * 10 - 8 Tips To Aid Recruiting 1) 2) 3) 4) 5) Current Employees/Fee Seniors Internships Church Bulletin Specific Job-Related Specific Talents Talents Royalty-Free/CORBIS * * * * * * * * * 10 - 9 Methods Of Recruiting * * * * * * * * * 10 - 10 Techniques For Selection Preliminary Screening/Interview Application/Resume’ Testing In-Depth Interview References Physical Exam Judgment Orientation Keith Brofsky/Getty Images * * * * * * * * * 10 - 11 Strategies At Interview 1) Stick To Pre-Determined Stick Questions Questions 2) Do Not Make An Do Emotional Hiring Decision Decision 3) Dig Deep 4) Be Very Clear About Job Be Performance Expectations Performance Ryan McVay/Getty Images * * * * * * * * * 10 - 12 Results of Effective Training + Increased Productivity + Reduced Turnover + Increased Employee Earnings + Decreased Costs + Less Supervision Needed + Improved Employee Improved Satisfaction Satisfaction * * * * * * * * * 10 - 13 Types Of Training On-The-Job Apprenticeship Internship Cross-Training E-Training Outside Help * * * * * * * * * 10 - 14 On-The-Job Training Steps • Tell What • Tell How • Show How • Let Them Under Let Guidance Guidance • Right/Wrong/Correction • Repeat Ryan McVay/Getty Images * * * * * * * * * 10 - 15 Developing Managers * * * * * * * * * 10 - 16 Equal Opportunity & Affirmative Action Laws Enacted Title VII, Civil Rights Act Executive Order 11246 Age Discrimination In Age Employment Employment Vocational Rehabilitation Vietnam-Era Veterans Vietnam-Era Readjustment Readjustment Americans With Disabilities Civil Rights Act 1964 1965 1967 1973 1974 1990 1991 * * * * * * * * * 10 - 17 EEOC Regulations * * * * * * * * * 10 - 18 Compensating Employees Da Pa yc he ck te . of pt De fo r Ja ne Do T re Pa a su ych ec k f or J oh re r nD oe Da te e D ep Da Pa yc he ck te . of pt De fo r Ja ne Do T re Pa ych ec k Da yc he ck Ja ne Do r as u re r as u re r f or J oh re r a su nD oe Da te te . of pt De fo r as u re e D ep Pa t. o f Tr e T re Pa a su re r ych ec k t. o f Tr e f or J oh nD oe Da te e D ep t. o f Tr e Legal Influences Setting Rates Of Pay Motivation Merit Increases Incentive Payments Profit Sharing Commissions Bonuses Push Money/Spiff Steve Cole/Getty Images * * * * * * * * * 10 - 19 Required Employee Benefits Social Security/Medicare o Social Security – 6.2% o Medicare – 1.45% Unemployment Unemployment Insurance Insurance Workers’ Compensation Family/Medical Leave C. Sherburne/PhotoLink/Getty Images * * * * * * * * * 10 - 20 Voluntary Employee Benefits Health/Accident Insurance Life/Disability Insurance Sick Leave Income Maintenance Pay For Time Off Employee Services & Employee Other Other Flexible Benefits Royalty-Free/CORBIS * * * * * * * * * 10 - 21 Factors Affecting Health/Safety Industry Occupation Human Variables Job Satisfaction Personal Characteristics Management Attitude * * * * * * * * * 10 - 22 Occupational Safety & Health Act- 1993 Regulations- 1996 Employee Rights Employer Obligations & Rights Enforcement Environmental Protection Environmental Agency- Created In 1970 Agency- * * * * * * * * * 10 - 23 ...
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This note was uploaded on 11/16/2011 for the course 382 303 taught by Professor Dougherty during the Fall '11 term at Rutgers.

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