byrd Chap011 pp fixed

byrd Chap011 pp fixed - Chapter How To Maintain...

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Unformatted text preview: Chapter How To Maintain Relationships With Your Employees and Their Representatives 10 Assumptions & Leadership Employee Communication Motivation, Appraisals, Motivation, Counseling, Complaints, Discipline & Termination Discipline Dealing With Unions Basic Organizational Concepts 11 - 1 * * * * * * * * * Essential definitions Human relations are? Leadership is? Motivation is? Communication is? * * * * * * * * * 11 - 2 Barriers to Communication Status of Status Communicator Communicator IImprecise Use of mprecise Language Language IInattention and Poor nattention Listening Listening * * * * * * * * * 11 - 3 What Do You Want From Job? * * * * * * * * * 11 - 4 Motivation “…inner state that inner activates a person, including drives, desires, and/or motives.” and/or * * * * * * * * * 11 - 5 Employee Performance * * Performance = Ability X Motivation * * * * * * * 11 - 6 Why Motivate? Attract Potential Attract Employees Employees Improve Improve Performance Performance Retain Good Retain Employees Employees * * * * * * * * * 11 - 7 How To Motivate * * * * * * * * * 11 - 8 Techniques Of Motivation Quality Circles Zero-Defects Job Enrichment Work Variation Schedule Flextime Job Splitting Sharing Royalty-Free/CORBIS * * * * * * * * * 11 - 9 How Performance Appraisals Operate Appraisals * * * * * * * * * 11 - 10 Counseling Troubled Employees 1. Establish Establish Standards Standards 2. Be Specific 3. Restrict Restrict Criticism Criticism 4. Be Firm & Be Consistent Consistent 5. Be Prepared 6. Point Out Point External Sources Sources 7. Employee Employee Decides Decides 8. Only Activities Only On Job On 9. Confidentiality 10.Commitment * * * * * * * * * 11 - 11 Handling Employee Complaints Assurances Procedure Minimum Time David Buffington/Getty Images * * * * * * * * * 11 - 12 Types Of Discipline Encourage SelfDiscipline Positive Positive Discipline Discipline Royalty-Free/CORBIS * * * * * * * * * 11 - 13 Legal Discipline Set Rules Act Promptly Gather Facts Allow Allow Explanation Explanation Evaluate Evaluate Courses Of Action Action Select Course Of Select Action Action Take Action Maintain Maintain Records Records * * * * * * * * * 11 - 14 Laws & Union-Management Relations Railway Labor Act Norris-LaGuardia Act National Labor Relations National Act Act Labor-Management Labor-Management Relations Act Relations Labor-Management Labor-Management Reporting & Discourse Act Reporting * * * * * * * * * 11 - 15 Organizational Concepts Delegation Specialization John A. Rizzo/Getty Images * * * * * * * * * 11 - 16 Line Organization * * * * * * * * * 11 - 17 Line/Staff Organization Organization * * * * * * * * * 11 - 18 Small Unincorporated Firm * * * * * * * * * 11 - 19 Organizing Activities By Groups 1) 2) 3) 4) 5) 6) Function Performed Product Sold Process Used Area Served Type Of Customer Project ` Ryan McVay/Getty Images * * * * * * * * * 11 - 20 Types Of Teams Problem-Solving Self-Managing Cross-Functional Keith Brofsky/Getty Images * * * * * * * * * 11 - 21 ...
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