Chapter eight notes - Chapter 8 notes Developing...

Info iconThis preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
Chapter 8 notes Developing Interpersonal Competence What is Interpersonal communication Competence? 1) Interpersonal communication competence - consistently communicating in ways that meet three criteria: a. Appropriateness- your communication follows accepted norms b. Effectiveness- your communication enables you to achieve your goals c. Ethics- your communication treats people fairly 2) Communication skills - repeatable goal-directed behaviors and behavioral patterns that you routinely practice in your interpersonal encounters and relationships 3) You must be motivated to improve your communication Appropriateness 1) Appropriateness - the degree to which your communication matches situational, relational, and cultural expectations regarding how people should communicate 2) High self-monitors - people who are highly sensitive to appropriateness and adapt their communication accordingly 3) Low self-monitors - people who are not sensitive to appropriateness a. They believe that people should communicate the same way regardless of the situation Effectiveness 1) Effectiveness - the ability to use communication to accomplish interpersonal goals 2) It allows you to accomplish: a. Self-presentational goals- your desire for others to see you as a certain kind of person b. Instrumental goals- practical things you want to achieve in a situation c. Relational goals- the connections you want to cultivate with your partner Ethics 1) Some people communicate in an unethical way by trying to get money for a fake charity 2) Ethics - the principles that guide our behavior toward others. Ethical communication consistently displays respect, kindness, and compassion Three Kinds of Messages 1) Expressive messages- disclosing messages that convey what you think and feel so others know exactly what you think and feel, even when the message would be inappropriate or ineffective a. Calmly saying, “I am angry because your late again” or screaming “How could you be late again” 2) Conventional messages- communicating to emphasize the achievement of instrumental goals in a situation; that is, focusing narrowly on effectiveness
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Chapter 8 notes Developing Interpersonal Competence a. “You’re late again today and were late twice last week. You know the rules about tardiness” 3)
Background image of page 2
Image of page 3
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 11/15/2011 for the course COM 225 taught by Professor Morrison during the Fall '08 term at Michigan State University.

Page1 / 5

Chapter eight notes - Chapter 8 notes Developing...

This preview shows document pages 1 - 3. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online