Ch10new10

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Unformatted text preview: Chapter 10: Systems Implementation and Operation Systems D. Harrison McKnight, Eli Broad College of Business Business ESSENTIAL 2 Know Key terms – Four types of system maintenance – System installation strategies (+/-) – Various types of system testing – Four types of documentation – Systems Implem. + Opn.: A Rationale Systems In In real businesses, SA&D is a challenge at every step every This chapter is key to your understanding: This – – – The overall process of the next steps The strategic decisions along the way The complexities and other issues involved Overview of Chapter 10 Overview Coding Testing Installation Documentation Training Support Maintenance Operation Overview of Chapter 10 Overview Coding Testing Installation Documentation Training Support Maintenance Operation -- Occur before system operates -- Needed for successful operation -(planning for these starts early) (planning Keep it running and updated The end goal: smooth operation Systems Testing Systems Testing is a big deal Some firms have their own trained testers Some and user labs; spets write test cases. and Why? Systems Problems Cost $$$ Why? The Financial Post (Toronto, Canada) September 13, 1988, Tuesday, DAILY EDITION Software glitch unseats American Airlines' sales American Airlines, the second-largest domestic U.S. carri...
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