OB Homework 1.docx - Name Nguy\u1ec5n Minh Tr\u1ecdng Class IBC 01 \u2013 K43 ID 31171023560 Drexler\u2019s Bar-B-Que Case Study 1 What roles do values play in how

OB Homework 1.docx - Name Nguyu1ec5n Minh Tru1ecdng Class...

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Name: Nguy n Minh Tr ng Class: IBC 01 – K43 ID: 31171023560 Drexler’s Bar-B-Que Case Study 1. What roles do values play in how Drexler’s Bar-B-Que interacts with its neighbors and customers? The Drexler’s Bar-B-Que are followed by its owner, Mrs. Scott. It is honestly, hard work, treating people fairly and with respect. These values affect the professional way of treating customer and neighbors. Moving around the restaurant with a smile and warm greeting to everyone, she inquires people about their need despite they are new or longtime customers. This high service maintains customer retention and brings more new customers. Another way that these values affect how Drexler’s Bar-B-Que interacts is through sponsorship for a community football team. The restaurant can get lots of appreciations and get more new customers. 2. Is Drexler’s and effective organization? Why? Drexler’s is both effective and ineffective in some aspect. The business has been for many years and it remains in the family since it opened. Advantage of Drexler’s

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