Listening - Listening Listening forms the crux of effective communication and most of falter in doing our job properly because we dont listen properly

Listening Listening forms the crux of effective communication and most of falter in doing our job properly because we don’t listen properly. Hearing Vs listening Hearing is when sound reaches your ears and Listening is when the same sound reaches your brains. -anonymous Hearing is a just a physical exercise where the sound wave strikes your ear drums and that some sensation is created in your brain, however listening is a complex process and hearing is just the beginning of it.  Listening Is With The Mind  Hearing With The Senses  Listening Is Conscious.  An Active Process Of Eliciting Information  Ideas, Attitudes And Emotions  Interpersonal, Oral Exchange Technically after an interaction is over the person who is listening would be as tired as the speaker. As listening is an active process and hearing is a passive. Listening is crucial for all of us, how well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others. Active Listening happens in following stages – • Hearing • Focusing on the message • Comprehending and interpreting • Analyzing and Evaluating • Responding • Remembering And missing out on any stage can pose problem for the listener. Types of Listening There are three basic listening modes – Competitive or combative listening • It happens when a person is more interested in promoting his/her point of view • They don’t try to understand and explore the other person’s point. • The listener concentrates on the flaws or weak points so that they can take the floor • The listener is already planning his/her rebuttal or a counter argument. These people are not considered to be good listeners and mostly miss out on important information in their own self centered approach. Passive or attentive listening • It happens when a person is genuinely interested in hearing and understanding the other persons problem and point of view • Listener is attentive and passively listens to the problems of the speaker • At the end of the communication they assume that they have understood the whole issue and then act on their assumption

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• They never seek clarifications actively and hence never verify the issue. These people are definitely better off than the competitive listeners however this too is not the perfect form of listening. Since they ever verify they too tend to miss out in important information and might blunder due to this habit of theirs.