Unformatted text preview: on the phone for way to many doctors. There should be options to directly transfer calls to the correct department and secretaries without the call needed to be put on hold very often. The system should be designed for a quick and easy way to get the information necessary and complete an appointment without having to hold for more than 5 minutes. These receptionists seem like there are stressed out due to the work overload that they don’t seem to be helpful and courteous enough to satisfy the patients. It also looks as if the time to get a hold of a physician can be significantly reduced by having all of the information ready and sorted out before the patient steps into the office....
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- Spring '11
- Physician, Receptionist, Silvana Cardenas, convenient appointment, Janson Case