SupplyChain-FinalExamStudyGuide[1] - Supply Chain Final...

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Supply Chain Final Study Guide * remember these are just notes - not official This is a really good review of everything from this semester: http :// www . youtube . com / watch ? v = dQw 4 w 9 WgXcQ Memorize the forecasting formulas - think about the formulas logically, cause you don't get them. Chapter 1 What is operations and supply management? -operations relates to processes within the firm -supply chain is relationships outside the firm. -we need both. Networks - multiple entities that have relationships that allow them to provide value that no one could do alone. pg. 10 - showing that we have different aspects in a system -planning, capacity -sourcing - purchasing -making - operations -delivery - shipping logistics -returning - reverse logistics pg 11. - what are services, you can measure services - services are not intangible. interactions - better paragraph. When we design service operations we are designing interactive services. services are heterogeneous - they change, not the same, they deal with people. Customers are involved in the operations. WHY - just understanding a phenom is not good enough. need to understand why. package of features, supporting facilities, tangible. page 12, exhibit 1.4 - question on that. study this. servitization - is this a relieving or enabling? - this is a relieving one. Rolls Royce maintains and repairs their engines. Servitization makes your revenue go up, but your profit goes down. Costs come in where the customer is involved. You are moving into interaction. Customer involvement in the process wreaks havoc in the process. *best way to servitize is to hire someone from a service industry (eg Marriott or Disney) enabling them is enabling them to control the process. relieving and enabling depends on what you want to accomplish. pg 13 - efficiency effectiveness.
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how do we define value in PCN (smiley faces) - what is value? - customer benefits. pg 14 - entry level jobs are typically managerial. supply chain you work in purchasing, marketing you work in sales. Entry level jobs manage procurement process. lean manufacturing - related to just in time, lean = get rid of waste. JIT = get rid of waste in inventory, 6sigma = get rid of waste. These things are just philosophies. Lean is an overarching philosophy. Get rid of waste in inventory (JIT), total quality control (get rid of defects), pg. 16 - strategy paradigm - Kim Clark - president of BYU Idaho and Steve Wheelright - president of BYU Hawaii. Business process re-engineering - most people hate that. It is an excuse to lay people off. Strategy, think about focus. Strategy is deciding what are we going to focus on. 6 sigma - process improvement. Very tightly designed. Mass customization - making something that is customized, but not till the last second.
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This note was uploaded on 11/17/2011 for the course BUS M 361 taught by Professor Cynthiawallin during the Fall '10 term at BYU.

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SupplyChain-FinalExamStudyGuide[1] - Supply Chain Final...

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