Matthew Boepple WE #1 - Smart Business Innovations 2350...

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Smart Business Innovations 2350 Rosewood BLVD Richmond, TX 77406 Phone 281-238-8920 Fax 281-238-8921 e-mail: [email protected] October 16, 2011 Jim Jones, Vice-President Smithson Industrial Valves Corp. 1910 Lake View Drive Houston, TX 77057 Dear Mr. Jones: Understanding the importance of eliminating waste in your line of work is essential in maintaining maximum profit lines along with maintaining a satisfied clientele. Current research indicates a margin of 30% waste in the area of employee productivity and communications with customers, manufacturers, and distributor personnel. Smart Business Innovations is pleased to propose a plan to help you improve your bottom line profits by maximizing employee production and improving all communications to eliminate waste. Background and Goals We know your company already has a goal of offering products and services in the most efficient and cost effective manner as possible. Although you have every reason to believe that you are currently operating at maximum performance levels with acceptable profits, you may want to consider fine tuning company operations for even better returns with improved customer and employee relationships. We propose the implementation of the following four strategies: peer coaching designed to improve employee production and increase manufacturer expectations; a CRM, Customer Relationship Management program to improve communication between customers, manufacturers, and distributor personnel; a channel specialist who identifies every dollar of non-value activity in the processes between manufacturers and representatives; and
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This note was uploaded on 11/17/2011 for the course ECONOMICS 103 taught by Professor Tohmass during the Spring '11 term at University of Houston-Victoria.

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Matthew Boepple WE #1 - Smart Business Innovations 2350...

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