Org+Behavior+and+Work_Session+23

Org+Behavior+and+Work_Session+23 - April 18-20 2011...

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ORGANIZATIONAL BEHAVIOR & WORK: CHAPTER 18 Kaumudi Misra ( kmisra@rci.rutgers.edu ) Instructor Organizational Change and Stress Management Organizational Change and Stress Management April 18-20 2011
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Announcements : TEAM PRESENTATIONS Team Presentation Total duration: 20 minutes Q&A: 5 minutes All Team Reports due: Monday (04/25) Random drawing to determine order ALL GROUPS MUST ATTEND ALL PRESENTATIONS Team Evaluation Sheets: Due after presentations
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Misra: Organizational Behavior & Work Forces for Change Nature of the Workforce Greater diversity Technology Faster, cheaper, more mobile Economic Shocks Mortgage meltdown Competition Global marketplace Social Trends Baby boom retirements World Politics Iraq War and the opening of China
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Misra: Organizational Behavior & Work Planned Change Change Making things different Planned Change Activities that are proactive and purposeful: an intentional, goal- oriented activity Goals of planned change Improving the ability of the organization to adapt to changes in its environment Changing employee behavior Change Agents Persons who act as catalysts and assume the responsibility for managing change activities
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Misra: Organizational Behavior & Work Resistance to Change Resistance to change appears to be a natural and positive state Forms of Resistance to Change: Overt and Immediate Voicing complaints, engaging in job actions Implicit and Deferred Loss of employee loyalty and motivation, increased errors or mistakes, increased absenteeism Deferred resistance clouds the link between source and reaction
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Misra: Organizational Behavior & Work Sources of Resistance to Change
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Misra: Organizational Behavior & Work Tactics for Overcoming Resistance to Change Education and Communication Show those effected the logic behind the change Participation Participation in the decision process lessens resistance Building Support and Commitment Counseling, therapy, or new-skills training Implementing Change Fairly Be consistent and procedurally fair Manipulation and Cooptation “Spinning” the message to gain cooperation Selecting people who accept change Hire people who enjoy change in the first place Coercion Direct threats and force
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Misra: Organizational Behavior & Work The Politics of Change Impetus for change is likely to come from outside change agents, new employees, or managers outside the main power structure. Internal change agents are most threatened
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Org+Behavior+and+Work_Session+23 - April 18-20 2011...

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