Org+Behavior+and+Work_Session+18

Org+Behavior+and+Work_Session+18 - March 28 2011...

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ORGANIZATIONAL BEHAVIOR & WORK: CHAPTER 14 Kaumudi Misra ( kmisra@rci.rutgers.edu ) Instructor March 28 2011
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Misra: Organizational Behavior & Work Conflict Defined A process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about That point in an ongoing activity when an interaction “crosses over” to become an interparty conflict Encompasses a wide range of conflicts that people experience in organizations Incompatibility of goals Differences over interpretations of facts Disagreements based on behavioral expectations
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Misra: Organizational Behavior & Work Transitions in Conflict Thought Traditional View of Conflict The belief that all conflict is harmful and must be avoided Prevalent view in the 1930s-1940s Conflict resulted from: Poor communication Lack of openness Failure to respond to employee needs
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Misra: Organizational Behavior & Work Transitions in Conflict Thought (contd.) Human Relations View of Conflict The belief that conflict is a natural and inevitable outcome in any group Prevalent from the late 1940s through mid-1970s Interactionist View of Conflict The belief that conflict is not only a positive force in a group but that it is absolutely necessary for a group to perform effectively Current view
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Misra: Organizational Behavior & Work Forms of Interactionist Conflict
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Misra: Organizational Behavior & Work Types of Interactionist Conflict Task Conflict Conflicts over content and goals of the work Low-to-moderate levels of this type are FUNCTIONAL Relationship Conflict Conflict based on interpersonal relationships Almost always DYSFUNCTIONAL Process Conflict Conflict over how work gets done Low levels of this type are FUNCTIONAL
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Misra: Organizational Behavior & Work The Conflict Process We will focus on each step in the next few slides… E X H I B I T 15-1 E X H I B I T 15-1
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Misra: Organizational Behavior & Work Stage I: Potential Opposition or Incompatibility Communication Semantic difficulties, misunderstandings, and “noise”
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Org+Behavior+and+Work_Session+18 - March 28 2011...

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