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Unformatted text preview: Quotas take into account only numbers, not quality or methods. They are usually a guarantee of inefficiency and high cost. Remove barriers that prevent workers from taking pride in their workmanship. Too often, misguided supervisors, faulty equipment, and defective materials stand in the way of good performance. These barriers must be removed. Institute a vigorous program of education. Both management and the work force will have to be informed of new knowledge and techniques. Take action to accomplish the transformation. It will require a special top management team with a plan of action to carry out the quality mission. Workers cannot do it on their own, nor can managers. A critical mass of people in the company must understand the Fourteen Points....
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- Fall '11