Drive out fear

Drive out fear - Quotas take into account only numbers, not...

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Drive out fear.  Many employees are afraid to ask questions or to take a position—even  when they do not understand what their job is or what is right or wrong. The economic losses  from fear are appalling. To assure better quality and productivity, it is necessary that people  feel secure.  Break down barriers between departments.  Often, company departments or units  compete with each other or have goals that conflict. They do not work as a team; therefore  they cannot solve or foresee problems. Even worse, one department's goal may cause  trouble for another.  Eliminate slogans, exhortations, and numerical targets for the workforce.  These never  help anybody do a good job. Let workers formulate their own slogans; then they will be  committed to the contents.  Eliminate numerical quotas or work standards.
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Unformatted text preview: Quotas take into account only numbers, not quality or methods. They are usually a guarantee of inefficiency and high cost. Remove barriers that prevent workers from taking pride in their workmanship. Too often, misguided supervisors, faulty equipment, and defective materials stand in the way of good performance. These barriers must be removed. Institute a vigorous program of education. Both management and the work force will have to be informed of new knowledge and techniques. Take action to accomplish the transformation. It will require a special top management team with a plan of action to carry out the quality mission. Workers cannot do it on their own, nor can managers. A critical mass of people in the company must understand the Fourteen Points....
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