Here are two of the most important abilities for effective oral communication

Here are two of the most important abilities for effective oral communication

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Here are two of the most important abilities for effective oral communication: Active listening. Listening is making sense of what is heard and requires paying attention,  interpreting, and remembering sound stimuli. Effective listening is active, requiring the hearer  to “get inside the head” of the speaker so that he or she can understand the communication  from the speaker's point of view. Effective listeners do the following:  Make eye contact. Schedule sufficient, uninterrupted time for meetings. Genuinely seek information. Avoid being emotional or attacking others. Paraphrase the message you heard, especially to clarify the speaker's intentions.
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Unformatted text preview: • Keep silent. Don't talk to fill pauses, or respond to statements in a point-counterpoint fashion. • Ask clarifying questions. • Avoid making distracting gestures. • Constructive feedback. Managers often do poor jobs of providing employees with performance feedback. When providing feedback, managers should do the following: • Focus on specific behaviors rather than making general statements • Keep feedback impersonal and goal-oriented • Offer feedback as soon after the action as possible • Ask questions to ensure understanding of the feedback • Direct negative feedback toward behavior that the recipient can control...
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  • Fall '11
  • Make eye contact, Direct negative feedback, Active listening. Listening, stimuli. Effective listening, view. Effective listeners

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