Unformatted text preview: • Keep silent. Don't talk to fill pauses, or respond to statements in a point-counterpoint fashion. • Ask clarifying questions. • Avoid making distracting gestures. • Constructive feedback. Managers often do poor jobs of providing employees with performance feedback. When providing feedback, managers should do the following: • Focus on specific behaviors rather than making general statements • Keep feedback impersonal and goal-oriented • Offer feedback as soon after the action as possible • Ask questions to ensure understanding of the feedback • Direct negative feedback toward behavior that the recipient can control...
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- Fall '11
- Make eye contact, Direct negative feedback, Active listening. Listening, stimuli. Effective listening, view. Effective listeners