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Unformatted text preview: Keep silent. Don't talk to fill pauses, or respond to statements in a point-counterpoint fashion. Ask clarifying questions. Avoid making distracting gestures. Constructive feedback. Managers often do poor jobs of providing employees with performance feedback. When providing feedback, managers should do the following: Focus on specific behaviors rather than making general statements Keep feedback impersonal and goal-oriented Offer feedback as soon after the action as possible Ask questions to ensure understanding of the feedback Direct negative feedback toward behavior that the recipient can control...
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- Fall '11