Leading in the learning organization An organization that encourages learning among its people is referred to as a learning organization. In a learning organization, employees are engaged in identifying and solving problems, enabling the organization to continuously experiment, change, and improve. Thus, the organization can increase its capacity to grow, learn, and achieve its purpose. In the learning organization, all employees look for problems, such as understanding special customer needs. Employees also solve problems, which means putting things together in unique ways to meet customer needs. A learning organization promotes exchanges of information among employees, which creates a more knowledgeable workforce. Learning organizations exhibit flexibility because employees accept and adapt to new ideas and changes through a shared vision. Today's increased pace of change is one reason the learning organization is popular. The
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