Unformatted text preview: a strategy for action. Strategy options include the following: • Avoidance —withdrawing from or ignoring conflict. • Smoothing —playing down differences to ease conflict. • Compromise —giving up something to gain something. • Collaboration —mutual problem solving. • Confrontation —for verbalization of disagreements. • Appeal to team objectives —highlighting the mutual need to reach a higher goal. • Third-party intervention —asking an objective third party to mediate. Remember that conflict should be looked upon as an opportunity. When conflict is identified early, managers can prevent small issues from escalating into major, long-term wars in the workplace....
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This note was uploaded on 11/18/2011 for the course MGMT 4375 taught by Professor Eixmann during the Fall '11 term at Texas State.
- Fall '11