Unformatted text preview: Organizational culture changes Culture and people change in an organization refers to a shift in employees' values, norms, attitudes, beliefs, and behavior. Changes in culture and people pertain to how employees think; they're changes in mind-set rather than technology, structure, or products. People change pertains to just a few employees, such as when a handful of middle managers are sent to a training course to improve their leadership skills. Culture change pertains to the organization as a whole, such as changing an organization from a bureaucratic structure to a more participatory environment which focuses on employees providing customer service and quality through teamwork and employee participation. An organization's values—what it holds to be important—are reflected in its culture. A manager's role is to ensure that the appropriate values are promoted, creating a positive organizational culture. The is to ensure that the appropriate values are promoted, creating a positive organizational culture....
View Full Document
This note was uploaded on 11/18/2011 for the course MGMT 4375 taught by Professor Eixmann during the Fall '11 term at Texas State.
- Fall '11