EXECUTIVE SUMMARY 2Chapter 2: The Big PictureEmotions affect the lives of people in different aspects. People may be affected by emotions which may limit their social interactions and at the same time it may limit the relationships that people hold. The chapter talks about the various ranges of emotions that people experience. There are many ranges of emotions that people experience and sometimes they can get better of us. The feelings that surface in the life of a human being but all the emotions are derived from five core feelings; happiness, sadness, anger, fear and shame. These emotions have different levels of intensity from high, medium and sometimes low. The chapter also discusses triggers and emotional hijackings. An emotional hijacking is explained as the moment when the emotions control the behavior. Notably, the first reaction in any situation is always an emotional one. In this process of the reaction, the individual does not have control over this phase of the reaction. The person, however, can control the thoughts that follow the emotions. Anything that triggers a prolonged emotional reaction is known as a “trigger event.” The reaction in any instance is triggered by the personal history of the individual and the reaction that the individual had in a similar situation. The chapter also explains about emotional intelligence which is the ability to recognize and understand emotions in you and others and the ability to use this awareness in managing behavior and relationships. The emotional intelligence is intangible and it affects how people manage behavior, navigate social complexities and make personal decisions that help us to gain positive results.