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Unformatted text preview: Team processes include stages of team development, cultural norms, roles cohesiveness, and interpersonal processes such as trust development, facilitation, influence, leadership communication, and conflict resolution. To judge the effectiveness of their teams, leaders need to examine their teams' performances and personal outcomes. Performance outcomes may be measured by products made, ideas generated, customers served, numbers of defects per thousand items produced, overtime hours, items sold, and customer satisfaction levels. Personal outcomes may be measured by employee satisfaction, commitment, and willingness of members to stay on the team. Both outcomes are important for the long-term viability as well as the short-term success of the team....
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- Fall '11