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Unformatted text preview: o Yes, immune system, rehabilitation, etc. o Guided imagery techniques in the video led to reduced recovery time o Wounds recover faster with less stress Ask-tell-ask o Ask what the patient already knows o Tell what you know about the disease, recovery, options etc. o Ask the patient to clarify their understanding What communication behaviors are related to Patient Satisfaction o Affect, behavior, cognitive needs met o Genuine warmth and honesty o Attentiveness and respect o Time spent o Showed respect o If patients feel they have control...
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- Fall '09