Chapter 9 Notes

Chapter 9 Notes - Chapter 9 Notes: Conflict and Cohesion in...

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Chapter 9 Notes: Conflict and Cohesion in Groups I. Conflict in Groups: a. Conflict: the disagreement and disharmony that occur in groups when members express differences regarding group goals; member ideas, behavior, and roles; or group procedures and norms a.i. Substantive a.i.1. When members disagree about issues, ideas, decisions, actions, or goals a.i.2. Ideas and issues a.ii. Affective a.ii.1. Emotions and personal relationships a.ii.2. The result of interpersonal disagreements, differences in personalities and communication styles, and members’ conflicting core values and beliefs a.iii. Procedural a.iii.1. Methods and processes a.iii.2. Disagreement among group members about the method or process the group uses in its attempt to accomplish a goal II. Constructive and Destructive Conflict a. Constructive Conflict: results when group members express disagreement in ways that value everyone’s contributions and promotes the group’s goal a.i. Focuses on issues a.ii. Respect for others a.iii. Supportiveness a.iv. Flexibility a.v. Cooperation a.vi. Commitment to conflict management b. Destructive Conflict: results when groups engage in behaviors that create hostility and prevent groups from achieving their goal b.i. Personal attacks b.ii. Insults b.iii. Defensiveness b.iv. Inflexibility b.v. Competition b.vi. Conflict avoidance III. Conflict Styles a. Avoidance conflict style: when members are unable or unwilling to accomplish their own goals or contribute to achieving the group’s goal a.i. Usually counterproductive because it fails to address a problem and can increase group tensions a.ii. Appropriate when: a.ii.1. The issue isn’t important to you
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a.ii.2. You need time to collect your thoughts/ control emotions a.ii.3. Other members are addressing the problem effectively a.ii.4. The consequences of confrontation are too risky b. Accommodation Conflict Style: when members give in to other members at the expense of their own goals (perceived as less powerful or influential) b.i. Can be appropriate when: b.i.1. Issue isn’t very important to you, but is to others b.i.2. It is more important to preserve group harmony than resolve the issue b.i.3. You realize you are wrong, or change your mind b.i.4.
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This note was uploaded on 11/20/2011 for the course COMS 217 taught by Professor Zeuschner during the Spring '10 term at Cal Poly.

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Chapter 9 Notes - Chapter 9 Notes: Conflict and Cohesion in...

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