Lecture_Slides_09-12-11

Lecture_Slides_09-12-11 - ITM 309 Business Processes...

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11/21/11 1 ITM 309 Business Processes Overview Dr. Frederick Rodammer Michigan State University Eli Broad College of Business Rodammer@bus.msu.edu September 12, 2011
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11/21/11 2 Today’s Learning Objectives Provide an Overview of Business Processes Discuss example of business process linkage to technology choices Discussion of HBR article
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11/21/11 3 READINGS DISCUSSION QUESTIONS HBR: Staple Yourself To An Order Why do orders “fall through the cracks” ? What is meant by a “functional silo” ? What four problems emerge in the OMC ? What improvements were recommended ?
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11/21/11 4 Value Creation Once an organization chooses its strategy, it can use tools such as the value chain to determine the success or failure of its chosen strategy Business process – a standardized set of activities that accomplish a specific task, such as processing a customer’s order Value chain – views an organization as a series of processes, each of which adds value to the product or service for each customer
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11/21/11 5 Examining Business Processes
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Lecture_Slides_09-12-11 - ITM 309 Business Processes...

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