chapter 9 - Chapter 9 BUSINESS PERFORMANCE MANAGEMENT...

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Chapter 9 BUSINESS PERFORMANCE MANAGEMENT
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Learning Objectives Understand the all-encompassing nature of business performance management (BPM) Understand the closed-loop processes linking strategy to execution Describe some of the best practices in planning and management reporting Describe the difference between performance management and measurement
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Learning Objectives Understand the role of methodologies in BPM Describe the basic elements of the balanced scorecard and Six Sigma methodologies Describe the differences between scorecards and dashboards Understand some of the basics of dashboard design Understand the potential uses of business activity monitoring (BAM)
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Business Performance Management (BPM) Overview BPM Defined Business performance management (BPM) A real-time system that alert managers to potential opportunities, impending problems, and threats, and then empowers them to react through models and collaboration
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Business Performance Management (BPM) Overview BPM and BI Compared BPM is an outgrowth of BI and incorporates many of its technologies, applications, and techniques BPM is an enterprisewide strategy that seeks to prevent organizations from optimizing local business at the expense of overall corporate performance BPM is part of the daily work of managers
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Business Performance Management (BPM) Overview Summary of BPM processes BPM encompasses a closed-loop set of processes that link strategy to execution in order to optimize business performance, which is achieved by: Setting goals and objectives Establishing initiatives and plans to achieve those goals Monitoring actual performance against the goals and objectives Taking corrective action
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Business Performance Management (BPM) Overview
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Strategize: Where Do We Want to Go? Strategic planning Tasks common to the strategic planning process: 1. Conduct a current situation analysis 2. Determine the planning horizon 3. Conduct an environment scan 4. Identify critical success factors 5. Complete a gap analysis 6. Create a strategic vision 7. Develop a business strategy 8. Identify strategic objectives and goals
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Strategize: Where Do We Want to Go? Strategic planning Strategic objective A broad statement or general course of action prescribing targeted directions for an organization Strategic goal A quantified objective with a designated time period
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Strategize: Where Do We Want to Go? Strategic planning Strategic vision A picture or mental image of what the organization should look like in the future Critical success factors (CSF) Key factors that delineate the things that an organization must excel at to be successful in its market space
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Strategize: Where Do We Want to Go?
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