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chapter 11 - Chapter 11 KNOWLEDGE MANAGEMENT Learning...

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Chapter 11 KNOWLEDGE MANAGEMENT
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Learning Objectives Define knowledge and describe the different types of knowledge Describe the characteristics of knowledge management Describe organizational learning and its relationship to knowledge management Describe the knowledge management cycle Describe the technologies that can be used in a knowledge management system
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Learning Objectives Describe different approaches to knowledge management Describe the activities of the chief knowledge officer and others involved in knowledge management Describe the role of knowledge management in organizational activities Describe ways of evaluating intellectual capital in an organization
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Learning Objectives Describe how KMS are implemented Describe the roles of technology, people, and management in knowledge management Describe the benefits and drawbacks of knowledge management initiatives Describe how knowledge management can revolutionize the way an organization functions
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Introduction to Knowledge Management Knowledge management concepts and definitions Knowledge management The active management of the expertise in an organization. It involves collecting, categorizing, and disseminating knowledge
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Introduction to Knowledge Management Knowledge Understanding, awareness, or familiarity acquired through education or experience. Anything that has been learned, perceived, discovered, inferred, or understood. The ability to use information. In a knowledge management system, knowledge is information in action
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Introduction to Knowledge Management
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Introduction to Knowledge Management Knowledge-based economy The modern, global economy, which is driven by what people and organizations know rather than only by capital and labor
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Introduction to Knowledge Management Characteristics of knowledge Extraordinary leverage and increasing returns Fragmentation, leakage, and the need to refresh Uncertain value Uncertain value of sharing Intellectual capital The know-how of an organization. Intellectual capital often includes the knowledge that employees possess
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Introduction to Knowledge Management Explicit and tacit knowledge Explicit (leaky) knowledge Knowledge that deals with objective, rational, and technical material (data, policies, procedures, software, documents, etc.) Tacit knowledge Knowledge that is usually in the domain of subjective, cognitive, and experiential learning. It is highly personal and hard to formalize
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Introduction to Knowledge Management Knowledge management systems (KMS) A system that facilitates knowledge management by ensuring knowledge flow from the person(s) who know to the person(s) who need to know throughout the organization; knowledge evolves and grows during the process
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Organizational Learning and Transformation Learning organization An organization capable of learning from its past experience, implying the existence of an organizational memory and a means to save, represent, and share it through its personnel Organizational memory That which an organization “knows”
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