Week 4 Simulation - of a problem. Affinity diagrams...

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Problem Evaluation Tools Criteria matrixes allowed students to evaluate Credenhill’s store issues based on the urgency of the problems. The matrix provided information used to frame each problem and identify various symptoms. Students were able to weigh the importance of each problem in order to categorize each problem by priority. A value analysis of potential solutions was performed once the problems were prioritized. Metaphorical thinking allowed students to actively compare and contrast various outcomes based on chosen criteria. A key aspect of Credenhill’s decision making process was intuition. Linda James knowledge of running a successful business provided insight in to possible scenarios that impacted business decisions. Useful tools such as cause and effect diagrams, affinity diagrams, and flow charts could have been used to better evaluate Credenhill’s organizational position. Cause and effect diagrams force problem-solvers to critical analyze all possible causes
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Unformatted text preview: of a problem. Affinity diagrams categorize problems and solutions based on related data. Affinity diagrams are most often used in conjunction with brainstorming techniques. A commonly used technique outline the communication of processes is a flow chart. Flow charts illustrate connections between various process, problems and solutions. Using flowcharts helps the decision-maker clarify their understanding of the problem, causes, symptoms and potent solutions. The use of a SWOT analysis could have been employed to outline prospective choices regarding Credenhills position and store opportunities. The use of SWOT provides a detailed outlook from and internal and external perspective. SWOT analysis points out choices that need to be made and frames the problems. A key benefit of SWOT is the ability to apply SWOT to a competitors business. Credenhill could have easily outlined the potential strengths and weaknesses of their competitors....
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This note was uploaded on 11/20/2011 for the course MGT 350 taught by Professor Adams during the Spring '08 term at University of Phoenix.

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Week 4 Simulation - of a problem. Affinity diagrams...

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