N_Quality_Management

N_Quality_Management - Quality Management Reading Pages...

Info iconThis preview shows pages 1–4. Sign up to view the full content.

View Full Document Right Arrow Icon
BIT 3414 Copyright 2011 p. 1 Quality Management Quality Evolution United States Walter Shewhart developed the foundations of Statistical Quality Control while working at Bell Laboratories in the 1920s Post World War II shift to the production of consumer goods very little foreign competition Japan “Made in Japan” was synonymous with cheap and poorly made products W. Edwards Deming Japanese Union of Scientists and Engineers (JUSE) kaizen Reading Pages middle 59 – 61, 64 (no process flowcharts) middle 71 – middle 72, 84 – top 85, 88 – middle 89, middle 91 – 92
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
BIT 3414 Copyright 2011 p. 2 Kaoru Ishikawa concept of internal customer quality circles cause-and-effect diagram Quality Awards Malcolm Baldrige National Quality Award top quality award in the United States Malcolm Baldrige was a former Secretary of Commerce Deming Prize top quality award in Japan
Background image of page 2
BIT 3414 Copyright 2011 p. 3 Cost Of Quality Cost of achieving good quality Prevention
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 4
This is the end of the preview. Sign up to access the rest of the document.

Page1 / 4

N_Quality_Management - Quality Management Reading Pages...

This preview shows document pages 1 - 4. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online