Nancy Exam3 ReviewSheet 2011

Nancy Exam3 ReviewSheet 2011 - Organizational Behavior Exam...

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Organizational Behavior – Exam 3 Review Sheet Chapters 13, 14, 15, 16 and Lecture Notes TEST MUST BE TAKEN BETWEEN APRIL 18 th to 20 st . No tests allowed on the 21 or 22 nd . The test will be worth a total of 100 points Chapter 13 Conflict 1. Define conflict. Text and Lecture. Text defines: (Page 211-212) Conflict is a process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about. Lecture defines: (Conflict lecture) Conflict is an expressed struggle between at least two parties, who perceive incompatible goals, scarce resources, and interference from the other party in achieving those goals 2. What are the 5 myths about conflict? (Conflict Lecture) Harmony is normal. Conflict is abnormal. Conflicts and disagreements are the same thing. Conflict is pathological. Conflict must be managed, reduced, avoided, but never escalated. Conflict is a result of personality problems. 3. What are the three types of conflict? Task and Relationship and process (Page 213) - Task conflict: relate to content and goals of the work. - Relationship conflict focuses on interpersonal relationship. Are almost always dysfunctional - Process conflict: relates to how the work has done 4. Define and give an example of each of the 5 common styles of conflict (Thomas/Kilmann from lecture and text). What can the Thomas/Killmann scale tell you about your goals in the relationship you evaluated? 5 common styles: Avoidance Accommodation Competition Compromise Collaboration 5. What is negotiation? P. 220 A process in which two or more parties exchange goods or services and attempt to agree on the exchange rate for them. 6. What are the two general types of negotiation? Distributive and integrative (Pages 220-221) 2 general types: - Distributive bargaining: it operates under zero-sum conditions. Any gain I make is at your expense and vice versa. - Integrative bargaining operates under the assumption that one or more settlements can create a win-win solution.
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Chapter 14 Organizational Structure 1. What is organizational structure? (Page 230) Defines how job task are formally divided, grouped, coordinated. Six key elements: work specialization, departmentalization, chain of command, span of control, centralization and decentralization, and formalization. 2. Describe work specialization. (Page 230) Work specialization: describe the degree to which activities in the organization are subdivided into separate jobs. The essence of it that entire job is divided into a number of steps, which each step being
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Nancy Exam3 ReviewSheet 2011 - Organizational Behavior Exam...

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