LISP_PartB

LISP_PartB - 2. Configuration Problems includes those...

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LISP Analysis Results Section {#} Include Student Names Here R: 2/22/10 dd
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Comparative Analysis 1. Frequency of problems per install type Help desk calls Trouble ticket visits 2. Problem sources per install type
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1. Percent of Installations that Require Help Desk Calls and Trouble Ticket Visits Install Approach 1 2 3 Help Desk Calls T. Ticket Visits
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2. Problem Sources Install Type 1 (Example) Problem Source Help Desk Calls T. Ticket Visits Combined Unknown 1 Number % Signal problems -- 1 1 33% Defective parts 1 1 -- 1 33% Configuration problems 2 1 -- 1 33% Total 3 -- 3 100% Notes 1. Defective Parts includes bad cables and bad modems
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Unformatted text preview: 2. Configuration Problems includes those related to Computers and Networks 2. Problem Sources Install Type 2 Problem Source Help Desk Calls T. Ticket Visits Combined Unknown Number % Signal problems Defective parts Configuration problems Total 100% 2. Problem Sources Install Type 3 Problem Source Help Desk Calls T. Ticket Visits Combined Unknown Number % Signal problems Defective parts Configuration problems Total 100% 3. Recommendations Note: add more slides if needed...
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LISP_PartB - 2. Configuration Problems includes those...

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