HW1 - Process and Systems Analysis BUS 351 Professor Diwas...

Info iconThis preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
Process and Systems Analysis BUS 351 Professor Diwas KC Homework 1 January 26, 2010 1. Xpresso Lube (Case 2.2) at end of Chapter 2 of Fitzsimmons and Fitzsimmons a. Describe Xpresso Lube’s service package. b. How are the distinctive characteristics of a service operation illustrated by Xpresso Lube? c. What elements of Xpresso Lube’s location contribute to its success? d. Given the example of Xpresso Lube, what other services could be combined to “add value” for the customer? 2. Problem 17.4 from Chapter 17 of Fitzsimmons and Fitzsimmons 3. Problem 17.5 from Chapter 17 of Fitzsimmons and Fitzsimmons 4. Problem 17.6 from Chapter 17 of Fitzsimmons and Fitzsimmons 5. Oak Hollow Medical Evaluation Center (Case 17.1 at end of Chapter 17 of Fitzsimmons and Fitzsimmons ) a. Given the information available and your knowledge of different forecasting techniques, recommend a specific forecasting technique for the study. Consider the advantages and disadvantages of your preferred technique, and identify what additional information, if any, that Mr. Abel would need.
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 11/21/2011 for the course BUS 351 taught by Professor Diwaskc during the Spring '10 term at Emory.

Page1 / 4

HW1 - Process and Systems Analysis BUS 351 Professor Diwas...

This preview shows document pages 1 - 2. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online