Zappos - Zappos.com Developing a Supply Chain to Delivery...

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Unformatted text preview: Zappos.com Developing a Supply Chain to Delivery WOW! Prepared by: Group 3 Huan Long Oyuntsetseg.B History Introduction Zappos is powered by service Service What customers notice first Service What customers experience nex t Service: How they ensure it with their em ployees Service: How they ensure it thro ugh their policies Zappos core values Issues EVOLUTION OF THE OPERATION AL MODEL The Drop-Ship Model Products Individual Orders Individual Orders Hold the inventory and fulfill orders No inventory and fulfillment costs Problems: Inventory information on the website was only about 95% accurate. Zappos did not know when a customer order had been shipped. Bring Inventory In-House EVOLUTION OF THE OPERATIONAL MODEL Individual Orders Individual Orders Products Warehouse & Distribution Center Products Products Shipped by UPS Individual Orders Traffic inconvenienceno major airport nearby Manual operation L a r g e b u l k o f O r d e r s Experimenting Third-Party Fulfillment EVOLUTION OF THE OPERATIONAL MODEL...
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Zappos - Zappos.com Developing a Supply Chain to Delivery...

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