BSC Model - Developing a Balanced Score card with System...

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Developing a Balanced Score card with System Dynamics Prepared by Huan Long
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Two Stock Flows Requests for Legal Aid Case in Process New Requests Intake Finished Cases Rejected Requests Outsourced Cases New Employees Experienced Employee Hire Rate of New Employees Assimilation Experienced Hire Rate Quit Rate of New Employees Experinced Quit Rate
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Model Analysis 1. Lack of Enough Employees Directly Affect the Work Pressure Work Pressure 2 1.5 1 0.5 0 0 1 2 3 4 5 Time (Y) Dmnl Work Pressure : Current Required # of Employee 600 550 500 450 400 0 1 2 3 4 5 Time (Y) E/Y "Required # of Employee" : Current Employee Avilable 600 450 300 150 0 0 1 2 3 4 5 Time (Y) E/Y Employee Avilable : Current
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2. The increase of Finished Cases becomes stable because the outsourced cases added in. Finished Cases 200,000 150,000 100,000 50,000 0 0 1 2 3 4 5
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