CBCH3 - Chapter 3 Learning and Memory By Michael R. Solomon...

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3 - 1 Chapter 3 Learning and Memory By Michael R. Solomon Consumer Behavior Buying, Having, and Being
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3 - 2 The Learning Process Learning: A relatively permanent change in behavior caused by experience Incidental Learning: Casual, unintentional acquisition of knowledge Learning is an Ongoing Process: Constantly being revised Can be either simple association (logo recognition) or complex cognitive activity (writing an essay)
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3 - 3 Learning is a Process Our tastes are formed as a result of a learning process, sometimes with painful results.
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3 - 4 Behavioral Learning Theories Assume that learning takes place as the result of responses to external events. View is represented by two major approaches to learning: 1) Classical Conditioning 2) Instrumental Conditioning People’s experiences shaped by feedback they receive as they go through life Actions result in rewards and punishments, which influences future responses to similar situations.
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3 - 5 The Consumer as a “Black Box” A Behaviorist Perspective on Learning Figure 3.1
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3 - 6 Classical Conditioning Ivan Pavlov’s Dogs Unconditioned stimulus (UCS) – Naturally capable of causing a response. Conditioned stimulus (CS) – Does not initially cause a response Conditioned response (CR) – Response generated by repeated paired exposures to UCS and CS. Eventually, through learned association and repetition , the CS will cause the CR.
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3 - 7 In the 1980’s, the Lacoste crocodile was an exclusive logo symbolizing casual elegance. When it was repeated on baby clothes and other items, it lost its cache and began to be replaced by contenders such as the Ralph Lauren Polo Player. Can you thing of other logos that have lost their prestige due to repetition? Discussion Question
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3 - 8 Classical Conditioning in Advertising This American Airlines ad points to classical conditioning as an explanation for why their AAdvantage Marketing Programs will work. Can you identify the UCS, CS, and the CR in this example?
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3 - 9 Classical Conditioning (cont.) Stimulus generalization: Tendency of a stimulus similar to a CS to evoke similar, conditioned responses Masked branding: Deliberately hiding a product’s true origin Stimulus discrimination: Occurs when a UCS does not follow a stimulus similar to a CS.
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3 - 10 Marketing Applications of Behavior Learning Principles Brand Equity: A brand has strong positive associations in a consumer’s memory and commands loyalty. Applications of Repetition
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3 - 11 Loyalty to Brands Rewarding consumers with frequent flyer miles is an effective way to reinforce them and build brand loyalty.
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3 - 12 Marketing Applications of Behavior Learning Principles (cont.) Applications of Stimulus Generalization: Family branding Product line extensions Licensing Look-alike packaging Applications of Stimulus Discrimination: Consumers learn to differentiate a brand from its competitors Unique attributes of the brand
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3 - 13 Beware of Knockoffs
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This note was uploaded on 11/22/2011 for the course MGT 104 taught by Professor Tim during the Spring '11 term at Aims Community College.

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CBCH3 - Chapter 3 Learning and Memory By Michael R. Solomon...

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