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Unformatted text preview: • People may concentrate on good scores and ignore problems • Scores may make employees seek higher scores and work unpaid overtime to get it Factors Influencing Behavior • Read statistics very carefully to know their impact • McDonald’s is supposed to serve every customer in 90 seconds this may undermine worker safety • Food service injuries--burns are first on the list due to serving people quickly and chronic understaffing of the industry...
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This note was uploaded on 11/22/2011 for the course SCIE SYG2000 taught by Professor Bernhardt during the Fall '10 term at Broward College.
- Fall '10