rowe13 - Chapter 13 Network Management and Operations...

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Chapter 13 Network Management and Operations
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Agenda Objectives Scope Functions Software Security Physical Facility Staffing
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Objectives Availability Reliability Response time Real time problem solving Other?
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Scope Data Network Voice network Wireless network Communication hardware Workstations Cluster controllers Communication lines Line concentrators Multiplexers Front-end processors Communication software Security
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Importance Asset Resources Growth
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Functions Network operations Problem management Performance measurement and tuning Configuration control Change management Management reporting
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Network Operations Starting and stopping Monitoring Problem identification Problem solution Collecting statistics Performance Usage trend
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Problem Management Help desk: list of standard questions Problem log Date and time User name Problem Symptoms Trouble ticket Date and time Action Auto trouble tracking systems (artificial intelligence or expert systems)
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Technical Level 1 (help desk employee) Level 2 (technician) Level 3 (network specialist)
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rowe13 - Chapter 13 Network Management and Operations...

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