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Companies need - customer and h in increasing productivity...

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Companies need to develop a system where they can monitor as well as audit customer satisfaction system for its robustness and performance. Companies need to develop a habit in looking into customer grievance and resolve them at the earliest. Employees serve as internal customers, and it is very essential they are satisfied with the company. A satisfied and motivated employee is going to carry that attitude in dealing with
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Unformatted text preview: customer and h in increasing productivity. Customer is the king and service is the name of the game. It is essential for companies to incorporate services purchase or post purchase as an element of the marketing strategy. Today’s customer has more options available and will move on to another company for the sake of better service....
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