SITXCCS002 Provide visitor information Assessment Task 1 You have recently commenced employment as a Front Office Receptionist of a city hotel. The area is currently experiencing a tourism boom. As a result, it is important that you gain substantial knowledge of all aspects relating to visitor information in order to provide the highest level of service to customers. As part of this assessment you are required to update all information about the local area and the facilities of the hotel. Your Front Office Manager has provided you with a list of the essential information you need to include in your portfolio as follows: 1. You are required to compile a comprehensive list of information about your chosen hotel. For the purposes of this assessment activity, you may select any hotel within Sydney. Information needs to include: In this assessment activity, I have selected Sheraton on the Park Sydney, within Sydney CBD. a. Hours of operation I. Reception is open 24hrs II. Check in time 3:00pm III. Check out time: 11:00am b. Times for service of food and beverages Lunch 12pm-2:30pm Mon - Fri From $79 pp Sat From $89 pp Sun From $99 pp T&C's apply. Dinner 6pm-10:30pm Mon - Thur From $89 pp Fri - Sun From $99 pp c. Access for guests with a disability I. Yes, they have access to guest with disability d. Provisions for children and customers with special diets I. Yes, they have provided special diet for customer and children upon request. SITXCCS002 Provide visitor information -Assessment-Task 1 v2.0
e. Facilities available for guests’ use Hotel Features I. 24hr Reception II. Self Parking $55 per day III. Valet Parking $65 per day IV. Free Wifi in public areas V. Sheraton Club VI. Feast Restaurant VII. Rooftop Pool & Health Club VIII. On The Park Rejuvenation Spa f. Information on all departments and department heads I. GUILLAUME - Restaurant Manager II. Executive Chef: Gunnar Mueller III. Meet DONNA - The Foodie. After working at W hotel Taipei, I've continued my Starwood journey with Sheraton on the Park as a food and beverage attendant. g. Standard information related to bookings, prices, guest policies I. Grand executive cityside room, non-smoking 423AUD/per night 1. Cancellation Policy: The time for canceling without penalty has passed. If you cancel, the forfeiture amount will be 100 percent. There may be additional applicable charges and taxes. 2. GTD/Deposit policy AUD 1,270.00 deposit is due on Wed, 11 Apr 2018 and will be charged to the credit card provided. Please note that any change in your reservation may change the rate and/or require payment of cancellation fees. For reservations guaranteed with a form of payment at time of booking, rooms are held until hotel check-out time the day following arrival. For reservations not guaranteed with a form of payment at time of booking, rooms are held until set cancellation time per the rules of the reservation. In the event more guests arrive than can be accommodated due to hotel overbooking or an unforeseen circumstance, and hotel is unable to hold rooms consistent
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- Fall '19