Module11_Conflict_Negotiation_Stress

Module11_Conflict_Negotiation_Stress - MGCR 222:...

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MGCR 222: Introduction to Organizational Behavior Lecture 11: Conflict, Prof. Christine Bataille November 21, 2011
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Agenda Announcements Mini-Quiz: Review Module 10 Learning Objectives Conflict Negotiation Stress Wrap-up
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Announcements Team Case Analysis Project Due 5pm, Friday, Nov. 25 th Projects to be handed in at the CC office, Bronfman 010 Late projects penalized at 1% per minute after 5pm! Peer Evaluation Forms Accessible via webCT in the Assignments section Due 5pm, Monday, Nov. 28 th : Email to CCs (copy Prof. Bataille) Rational Decision-Making Model Final exam : study the model in Chapter 11 of the textbook For the project : you may use either model I showed in class (or neither model!) If you use the model that is not in the textbook, please cite: Langton, N., Robbins, S.P., & Judge, T.A. (2010).
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COURSE EVALUATIONS MAKE A DIFFERENCE… Easy to complete: Takes only 5-10 minutes The system is open 24/7 Available Now! Access : 1.Log in to your MINERVA account 2.A pop-up window will direct you to the course evaluations Alternate way to access the course evaluations: a. Select Student Menu b. Click on Mercury Online Course Evaluation Menu c. Then on Submit your course evaluations d. Click on the Course link Questions/comments: mercury.info@mcgill.ca
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Agenda Announcements Mini-Quiz: Review Module 10 Learning Objectives Conflict Negotiation Stress Wrap-up
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Mini-Quiz Module 10 1. A ________ exists when a gap is perceived between some existing state and some desired state. 2. _______________ is a decision strategy that relies on limited information and that reflects time constraints and political considerations. 3. The tendency to invest additional resources in an apparently failing course of action is known as ______________________. 4. __________ is the capacity for group pressure to damage the mental efficiency, reality testing, and moral judgment of decision-making groups. 5. When group members are somewhat risky before they interact, they tend to exhibit a __________when they discuss a problem; when they are somewhat conservative problem risky shift escalation of commitment Groupthink conservative shift Bounded rationality
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Agenda Announcements Mini-Quiz: Review Module 10 Learning Objectives Conflict Negotiation Stress Wrap-up
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Learning Objectives 1. Define interpersonal conflict and review its causes in organizations 2. Explain the types of conflict and the process by which conflict occurs 3. Discuss the various modes of managing conflict 4. Review a range of negotiation techniques 5. Discuss the merits of stimulating conflict 6. Distinguish among stressors , stress , and stress reactions 7. Discuss the role that personality plays in stress 8. Review the sources of stress encountered by various organizational role occupants 9. Describe behavioural , psychological , and physiological reactions to stress and discuss techniques for managing
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Module11_Conflict_Negotiation_Stress - MGCR 222:...

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