Starbucks - Group Term Paper Draft (8-28-2011)

Starbucks - Group Term Paper Draft (8-28-2011) - Starbucks...

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Starbucks Coffee Company Nova Southeastern University H. Wayne Huizenga School Assignment for Course: Human Resource Management Submitted to: Dr. Jane Gibson Submitted by: Jena M. Hartman N01232025 1380 NW 154 th Lane Pembroke Pines, FL 33028 Phone #: (610) 703-3627 Date of Submission: Sunday, August 28, 2011 Title of Assignment: o Week 8 – TEAM B Term Paper Draft: Hartman, Jena Hendley, Robrielle Johnson, Ferrina Lena, Ela CERTIFICATION OF AUTHORSHIP: I certify that I am the author of this paper and that any assistance I received in its preparation is fully acknowledged and disclosed in the paper. I have also cited any sources from which I used data, ideas or words, either quoted directly or paraphrased. I also certify that this paper was prepared by me specifically for this course. Student's Signature: Hartman, J., Hendley, R., Johnson, F., Lena, E . ***************************************************************** Instructor's Grade on Assignment: Instructor's Comments: 1
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Starbucks Coffee Company Table of Content: Robrielle Hendley: Introduction-----------------------------------------------------------Page 3 Jena Hartman: Starbucks Overview-------------------------------------------------------Page 4 Ela Lena: Distinctive HR Policies and Practices----------------------------------------Page 5 Ferrina Johnson: Implications for HR Practices in Other Companies----------------Page 10 Robrielle Hendley: Conclusion------------------------------------------------------------Page 14 Team B: References-------------------------------------------------------------------------Page 16 2
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Starbucks Coffee Company Starbucks Coffee Company Introduction Starbucks Company is a coffeehouse that was founded in 1971; the first store was opened in Seattle’s Pike Place Market and has grown to be a nationally recognized coffeehouse Starbucks was almost named after the doomed ship in Moby-Dick. Starbucks has succeeded with their beliefs to serve the best coffee possible; their primary goal is for all coffee to be grown under the highest standards of quality. Starbucks has brought the Italian coffeehouse tradition back to the United States with a place for conversation and a sense of community. It is thought of as a third place between work and home. They offer superior customer service along with a friendly, welcoming atmosphere that not only celebrates coffee and the rich tradition, but also brings a feeling of community. Starbucks’ goal is a unique one, and that is to reach the customer and satisfy their human spirit. Their mission is to greet the customer and their values are to produce the best products and services that a coffeehouse can offer. Starbucks serves more than their 30 blends and single-origin premium Arabica
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This note was uploaded on 11/25/2011 for the course HRM 5030 taught by Professor Janegibson during the Summer '11 term at Nova Southeastern University.

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Starbucks - Group Term Paper Draft (8-28-2011) - Starbucks...

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