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Unformatted text preview: XCOM 285 Essentials of Managerial Communication Axia College Material Appendix B Audience-Focused Communication Matrix Use the matrix to complete the information. Write 3-4 sentences for each item. What are some audience characteristics you need to consider? When approaching any person or persons, knowing how to analyze the people around you can be helpful. Most important tools to use to help analyze people is common sence and empathy. Empathy is the ability to put you in other people shoes to understand where they are coming from and that can help to analyze the audience. What communication channels would be appropriate and why? Each person prefers to communicate with others in different ways. A person trying to get there point across would want to communicate with all people in the best ways possible. Some people are thinking and felling, and that means they think out ever situation and consider logical consequences of each action. Another person could be judging or perceiving and that means they like to live in a planned life with organization and routine. One person would prefer ideas in writing to be able to review, and the other probably would prefer a phone call so they can be in the comfort of their home or office.review, and the other probably would prefer a phone call so they can be in the comfort of their home or office....
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- Spring '09