study-guide-x2 - 1 Organizations, Processes and Information...

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Unformatted text preview: 1 Organizations, Processes and Information Systems Study Guide Study Guide - Preliminaries  The study guide is not a substitute for reading (absorbing, digesting) the material, but it may help you organize your understanding once you have read the material.  The study guide is not guaranteed to cover all topics on the test. It is not large enough for that. 2 Outline  Business Processes and IT  Global competition, Information revolution, knowledge worker  Key business processes  Functional organizational structure  Processes using functional systems  Processes using enterprise systems  A framework for understanding processes and IT  Role of ES in organizations  Functional impact of processes  Enterprise Systems  Types of Enterprises Systems  Types of Data in ES Global competition  Design, manufacturing, materials, assembly, service, etc.  Examples: Nike, apple, P&G  In different parts of the world  Why?  Increased competition  Global markets vs. local  Pressures to be more efficient and effective 3 Information revolution  Increased use of ICT (Information and Communication Technology) to create, deliver and use information  data, documents, voice, video  Global enterprise needs to share information quickly  Design, forecasts, material availability, etc.  Monitoring  Is ICT the cause or result of globalization? Knowledge worker  Increasing dependence on information to do their work  Create, acquire, process, synthesize, disseminate, analyze and use information  Who are knowledge workers  Sales executive, production managers, product manager, financial analyst  Use structured and unstructured information 4 Knowledge worker  Knowledge work is non-routine, non repetitive  Understand data and impact of work on others and impact of others’ work; big picture  Task workers: routine, structured tasks  Customer service representatives, accounting clerks, insurance claims processor  Very narrowly focused Knowledge worker  Key skills  Strategic thinking: big picture, process view  Information literacy: find and use needed information  Communication and collaboration: project teams 5 Business processes  Sequence of tasks or activities that take a set of inputs and convert them into desired inputs  Key processes  Procurement  Fulfillment  Production Figure 1: A generic process Input? Step 1 Step 2 Step 3 Output! Process Steps 6 Business process - example  Make skateboards  What are some parts of a skateboard  Buy parts  What are some steps in the buying process  Who performs these steps  Sell skateboards  What are some steps in the selling proces  Who performs these steps Procurement Process Create Purchase Requisition Create & Send Purchase Order (PO) Receive Goods Receive Invoice From Supplier Send Payment To Supplier 7 Fulfillment Process Receive Customer Order Prepare Shipment Send Shipment Send Invoice...
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This note was uploaded on 11/25/2011 for the course ISM 50 taught by Professor Johnmusacchio during the Fall '06 term at University of California, Santa Cruz.

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study-guide-x2 - 1 Organizations, Processes and Information...

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