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Question: 53 HHH is an international distribution company which operates a number of large distribution warehouses. HHH employs over 10,000 staff who operate the warehouses 24 hours per day and process over 500,000 packages and parcels each day. HHH operates in a highly competitive market and the senior management team recognize the importance of focusing upon its Critical Success Factors (CSF’s). However, some senior managers are confused as to the difference between CSF’s and Key Performance Indicators (KPI’s). Which of the following are Critical Success Factors for HHH? (Choose all that apply.) A. Percentage of stock damaged. B. Market share percentage. C. Customer satisfaction. D. Continual maintenance of warehouse facilities. E. Time taken to load and unload deliveries. F. Efficient staff planning systems. Answer: BC Question: 54 Z is a medium-sized UK based accounting practice. Z operates a graduate training scheme. The trainees are given an induction and then placed on a three-year training programme designed to help develop professional skills and experience. The training programme has been in existence for many years. However, there is no clear consensus amongst the partners of Z about what the trainees should be able to do on completion of the programme and therefore what the training programme should emphasize. This lack of clarity is affecting the morale and commitment of the trainees and significant numbers are failing the programme or leaving to join a rival firm. Z’s HR Department recognizes the need for committed and well motivated accountants to meet the increased expectations of clients and the competition from rival firms. The HR Department has identified changes to the training programme
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- Fall '19