Running Head: Organizational Leadership and Interprofessional Team Development 1 Organizational Leadership and Interprofessional Team Development Tiffany Bennett Western Governors University
Organizational Leadership and Interprofessional Team Development 2 Patient centered care is the corner stone of today's health care system. Health care systems are constantly evolving and improving how they provide patient and family centered care. The health care team works closely with the patient and family when establishing goals of care. Assessment tools such as the Patient and Family Centered Care Organizational Self- Assessment tool is one of many tools to assess for strengths and weaknesses of patient and family centered care. Once weaknesses are identified, health care systems utilize many different strategies to improve on those weakness to turn them into strengths. Change theories are one such strategy that list steps to initiating change within an organization. Best Practices There are many factors within a health care system that affect and promote patient centered care. Business practices of hospital systems have changed over the years to improve patient and family centered care. Hospitals have begun to change business practices by adding room service options for patients, valet parking, and minimal restrictions on visitation hours. Newer hospitals and hospitals undergoing renovations are removing shared patient rooms and adding areas to patient rooms for family members to stay while their loved one is in the hospital. Regulatory requirements are being enforced by Center for Medicare and Medicaid Services (CMS) and Joint Commission and have also moved towards patient family centered care. One regulatory requirement monitored by CMS is guidelines on discharge management to help reduce the rate of readmission (Roussel, Harris, & Thomas, 2016). Hospital reimbursement requirements have also changed to promote patient family centered care. With this change in focus, reimbursement is based on the quality of care and no longer “cost incurred by medical mistakes” (Sullivan, 2018, p. 3). Reimbursement has changed to a pay for performance model which rewards hospitals for
Organizational Leadership and Interprofessional Team Development 3 performance of evidence-based criteria and public reporting to improve patient safety and outcomes (Roussel, Harris, & Thomas, 2016). Hospitals who do not participate are penalized for lack of participation and poor performance in an effort by CMS to make improvements (Roussel, Harris, & Thomas, 2016). Patient and Family Centered Care Tool (PFCC) Please see the attached document for the completed PFCC tool. Setting Description The Health Care System used to complete the Patient and Family Centered Care (PFCC) Organizational Self-Assessment tool is a 550-bed teaching hospital that serves as the highest level of care and trauma center for multiple surrounding counties that employees approximately 9000 people. Along with the main campus, this system includes several other hospitals, skilled nursing and rehabilitation facilities, and an extensive network of physicians and specialists. This
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