Chapter 16 notes - Chapter 16 Creating & Maintaining...

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Chapter 16 High-performance work systems - the right combination of people, technology, and organizational structure that makes full use of the organization’s resources and opportunities in achieving its goals. Elements: organizational structure, task design, people, reward systems, and information systems. Outcomes of high-performance work system : interesting jobs, satisfied workers, low absenteeism, lower costs, low turnover, high quality, satisfied customers, higher sales, higher profits, innovation, knowledge sharing, and greater productivity Conditions that create a high-performance work system : teams perform work, employees participate in selection, employees receive formal performance feedback and are actively involved in the performance improvement process, ongoing training is emphasized and rewarded, employee’s rewards and compensation relate to the company’s financial performance, equipment and work processes are structured and technology is used to encourage maximum
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