ch08 - CHAPTER 8 Organizational Information Systems CHAPTER...

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CHAPTER 8 Organizational Information Systems
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CHAPTER OUTLINE 8.1 Transaction Processing Systems 8.2 Functional Area Information Systems 8.3 Enterprise Resource Planning Systems 8.4 Customer Relationship Management Systems 8.5 Supply Chain Management Systems 8.6 Electronic Data Interchange and Extranets
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Chapter Opening Case Toyota Production System
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Toyota Production System (continued) Electronic dashboard showing status of assembly line
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Toyota Production System (continued)
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Toyota Production System (continued) How light curtains work
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8.1 Transaction Processing Systems (TPS) Transaction processing system (TPS): monitors, collects, stores, and processes data generated from all business transactions Batch Processing: the firm collects data from transactions as they occur, placing them in groups or batches , then processes the batches periodically Online Transaction Processing (OLTP): business transactions are processed online (real time)
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How Transaction Processing Systems Manage Data
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8.2 Functional Area Information Systems Functional area information Systems are designed to support a functional area by increasing its internal effectiveness and efficiency in the following areas: Accounting Finance Marketing Operations (POM) Human Resources Management
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Examples of Information Systems Supporting the Functional Areas
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Functional Area Information Systems Reports Routine reports Ad hoc (on demand) reports Drill-down reports Key-indicator reports Comparative reports Exception reports
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Summary Report A summary report is one type of routine report
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Detailed Report A detailed report is another type of routine report
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Drill-Down Report Drill-down report is a type of ad- hoc report
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Key-Indicator Report Key-indicator report is a type of ad-hoc report
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Comparative Report Comparative report is one type of ad-hoc report.
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Exception Report
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8.3 Enterprise Resource Planning
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This note was uploaded on 11/28/2011 for the course FINANCE 101 taught by Professor Chan during the Spring '11 term at Aarhus Universitet.

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ch08 - CHAPTER 8 Organizational Information Systems CHAPTER...

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