Ch09 - CHAPTER 9 Managerial Support Systems CHAPTER OUTLINE 9.1 Managers and Decision Making 9.2 Business Intelligence Multidimensional Data

Info iconThis preview shows pages 1–13. Sign up to view the full content.

View Full Document Right Arrow Icon
CHAPTER 9 Managerial Support Systems
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
CHAPTER OUTLINE 9.1 Managers and Decision Making 9.2 Business Intelligence, Multidimensional Data Analysis, Data Mining, and Decision Support Systems 9.3 Digital Dashboards 9.4 Data Visualization Technologies 9.5 Intelligent Systems
Background image of page 2
Chapter Opening Case
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
9.1 Managers and Decision Making Management is a process by which organizational goals are achieved through the use of resources (people, money, energy, materials, space, time).
Background image of page 4
The Manager’s Job and Decision Making Managers have three basic roles (Mintzberg 1973) Interpersonal roles Informational roles Decisional roles
Background image of page 5

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
The Manager’s Job & Decision Making (continued) Decision refers to a choice that individuals and group make among two or more alternatives. Decision making is a systematic process composed of three major phases: intelligence, design and choice (Simon 1977) Implementation phase was added later.
Background image of page 6
Decision-Making Process
Background image of page 7

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Why Managers Need IT Support The number of alternatives to be considered constantly increases Decisions must be made under time pressure Decisions are more complex Decision makers can be in different locations and as can the information
Background image of page 8
A Framework for Computerized Decision Analysis
Background image of page 9

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Problem Structure The first dimension deals with the problem structure , where does the decision-making processes fall along the continuum ranging from highly structured to highly unstructured decisions. Structured Unstructured Semi-structured
Background image of page 10
The Nature of Decisions The second dimension of decision support deals with the nature of decisions Operational control Management control Strategic planning
Background image of page 11

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
9.2 BI, Multidimensional Data
Background image of page 12
Image of page 13
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 11/28/2011 for the course FINANCE 101 taught by Professor Chan during the Spring '11 term at Aarhus Universitet.

Page1 / 49

Ch09 - CHAPTER 9 Managerial Support Systems CHAPTER OUTLINE 9.1 Managers and Decision Making 9.2 Business Intelligence Multidimensional Data

This preview shows document pages 1 - 13. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online