010203First ScenarioFood Service is slow.Manager: AustinCustomer: ChuChef: RaeSecond ScenarioFood was cold dueto the delay.Manager: AustinCustomer: ChuChef: RaeThird ScenarioPayment queuetakes too long.Manager: AustinCustomer: ChuCashier: Rae
Meeting Agenda to address customer complaints.Time: 11:00 AMLocation: Meeting Room 302Key points to be discussed and resolve:1. Slow food service.2. Cold food.3. Payment Queue Strategy.
Organize food orders accordinglyImmediately servethe foodAvoid delaysApologize when delays occurSLOW FOOD SERVICEPolicy and Procedures to address and resolve complaintsMeeting Agenda by Rae CastroBe mindful with your order docketsAlways check serving window for ordersAvoid distractions and prioritize FOH tasks.When delays occur listen and apologize for the wait with utmost professionalism Meeting Agenda Attendee:Cashier: Austin SantosWaitstaff: Bun Srey Chhiv