SITXHRM004 Learner Guide V1.0 (1) - SITXHRM004 Recruit select and induct staff Learner Guide Page |1 Table of Contents Unit of Competency.5

SITXHRM004 Learner Guide V1.0 (1) - SITXHRM004 Recruit...

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SITXHRM004 Recruit, select and induct staff Learner Guide
P a g e | 1 Table of Contents Unit of Competency ...................................................................................................................................... 5 Application ............................................................................................................................................. 5 Competency Field .................................................................................................................................. 5 Performance Criteria ............................................................................................................................. 6 Foundation Skills ................................................................................................................................... 8 Assessment Requirements .................................................................................................................... 9 1. Identify recruitment needs .................................................................................................................... 12 1.1 – Identify recruitment needs based on monitoring of service and efficiency levels in the organisation ............................................................................................................................................. 13 Identifying recruitment needs ............................................................................................................. 13 Monitoring current employees and service levels .............................................................................. 13 Projecting future requirements .......................................................................................................... 14 Observing internal environment ......................................................................................................... 14 External factors ................................................................................................................................... 15 Activity 1A ............................................................................................................................................ 17 1.2 – Consult colleagues about staffing needs and job descriptions ...................................................... 18 Discussing recruitment with colleagues .............................................................................................. 18 Staffing needs ...................................................................................................................................... 19 Job descriptions ................................................................................................................................... 19 Rates of pay ......................................................................................................................................... 20 Activity 1B ............................................................................................................................................ 21 1.3 – Obtain approval for recruitment according to organisational recruitment policies ..................... 22 Obtaining approval .............................................................................................................................. 22 Internal or external recruitment? ....................................................................................................... 23 Activity 1C ............................................................................................................................................ 25 1.4 – Use job descriptions to develop clear and concise selection criteria ............................................ 26 Clear job descriptions .......................................................................................................................... 26 Criteria ................................................................................................................................................. 26 Training candidates ............................................................................................................................. 27 Clear versus unclear ............................................................................................................................ 27 Activity 1D ........................................................................................................................................... 29
P a g e | 2 1.5 – Ensure criteria incorporate customer service attitude and experience to ensure a fit to the position .................................................................................................................................................... 30 Importance of customer service ......................................................................................................... 30 Finding the right attitude .................................................................................................................... 30 Customer needs and expectations ...................................................................................................... 31 Activity 1E ............................................................................................................................................ 32 2. Administer recruitment .......................................................................................................................... 33 2.1 – Choose and organise selection processes taking into account job skill requirements .................. 34 Designing the selection process .......................................................................................................... 34 Example process .................................................................................................................................. 35 Activity 2A ............................................................................................................................................ 36 2.2 – Create and disseminate advertisements for positions .................................................................. 37 Advertising for staff ............................................................................................................................. 37 Activity 2B ............................................................................................................................................ 38 2.3 – Process applications according to organisational policy ................................................................ 39 Processing applications ....................................................................................................................... 39 Gathering information ......................................................................................................................... 39 Organisational policy ........................................................................................................................... 40 Activity 2C ............................................................................................................................................ 41 2.4 – Review applications against selection criteria and choose applicants to progress to interview ... 42 Assessing applications ......................................................................................................................... 42 Choosing applicants to progress ......................................................................................................... 42 Activity 2D ........................................................................................................................................... 43 2.5 – Inform unsuccessful applicants of decisions and provide other recruitment information in appropriate media within reasonable timeframes ................................................................................. 44 Informing the unsuccessful ................................................................................................................. 44 Further information ............................................................................................................................. 44 Activity 2E ............................................................................................................................................ 45 2.6 – Establish any special needs and make necessary arrangements for those progressing ............... 46 Arranging interviews ........................................................................................................................... 46 Activity 2F ............................................................................................................................................ 47 2.7 – Document and file recruitment records and decisions according to organisational policy .......... 48 Keeping records ................................................................................................................................... 48 Following procedures .......................................................................................................................... 48
P a g e | 3 Activity 2G ........................................................................................................................................... 49 3. Select staff ............................................................................................................................................... 50 3.1 – Use selection criteria as the basis for selection, ensuring merit-based selection and adherence to equal employment opportunity principles and law ................................................................................ 51 Criteria-based selection ....................................................................................................................... 51 Equal Employment Opportunity (EEO) ................................................................................................ 51 Activity 3A ............................................................................................................................................ 53 3.2 – Participate in selection processes .................................................................................................. 54 Selecting applicants ............................................................................................................................. 54 Making checks ..................................................................................................................................... 55 Activity 3B ............................................................................................................................................ 56 3.3 – Evaluate applicants for customer service attitude and experience to ensure a fit to the position ................................................................................................................................................................. 57 Evaluating attitude .............................................................................................................................. 57 Experience of applicant ....................................................................................................................... 57 Activity 3C ............................................................................................................................................ 58 3.4 – Select people according to their attitude, aptitude and fit to the existing organisational culture ................................................................................................................................................................. 59 Organisational culture ......................................................................................................................... 59 Activity 3D ........................................................................................................................................... 60 3.5 – Communicate selection recommendations to appropriate colleagues

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