A2010-023
IBM
Assessment: IBM Tivoli Support Provider Tools and
Processes
A. The end customer must open a PMR, since only the customer has access to IBM
Tivoli Support.
B. The end customer must give IBM Support access to their systems, so IBM can
upgrade their software.
C. There is no requirement of the customer, as the support provider will escalate the issue
to IBM Tivoli Support.
D. The end customer must install the latest version and patches of the product before
IBM Tivoli Support will accept a PMR.
Answer:
C
QUESTION: 46What is the IBM Tivoli Support response goal for severities 2, 3 and 4 PMRs?
A. within one business hour B. within two business hours C. within three business hours D. within 30 minutes during business hours Answer:
B
