HB267 Exam 2 - 1 All communication includes three primary...

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1.) All communication includes three primary elements, which are: a. Sender, message, receiver b. Encoding, meaning, coding c. Word, thought, coherence d. Message, transmission, understanding 2.) The management function of organizing involves a. Determining in advance what should happen b. Directing the work of others to achieve the organizations goals c. Ensuring that the organization’s plans are being followed d. Grouping activities and delegating authority to accomplish them 3.) Managerial adaptation to changing economical, political, social and technological conditions is referred to as: a. Turbulence b. Decision making c. Natural selection d. Balance 4.) “Span of Management” a. The number of people one manager can effectively manage b. The geographic distance a manager must cover to supervise employees c. The range of skills of employees answering to one manager d. The number of contacts outside of the department a manager is expected to interact with 5.) The 80/20 rule, 80% of the outcome typically results from 20% of the input is also referred to as: a. Cause and effect b. Pareto analysis c. Occam’s principle d. Silverman’s paradox 6.) The management function of control: a. Involves ensuring that plans are being followed b. Focuses on the effective supervision of employees c. Involves directing and channeling human effort toward the accomplishment of goals d. Is usually the responsibility of top management in an organization 7.) Effective intercultural communications requires an understanding of many issues including the rate, pitch, and volume of the voice providing the message. This is referred to as:
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a. Haptics b. Chromatics c. Proxemics d. Paralanguage 8.) General and Functional managers differ from each other because: a. General managers have responsibility for the functions of the entire operation, while functional managers have responsibility only for a specific area b. General managers usually need a bachelor’s degree, while functional managers, require only an associate’s degree c. General mangers consult for several operations, while functional managers have responsibility for a single operation d. General managers usually are placed below functional managers on the organizational chart and report to the functional manager in a generalized area. 9.) Responsibility is defined as: a. The right to take action because of position in the organization b. The obligation to perform assigned activities c. Being responsible for one’s actions d. Delegating from top management to lower levels of management 10.) The key to a quality assurance program is: a. Defining standards b. Setting goals and objectives c. Developing policies and procedures 11.) A manager must make a decision about potential revenues and expenses two years from now in order to plan for expansion. Which decision making condition would this be considered to be? a.
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HB267 Exam 2 - 1 All communication includes three primary...

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