Lesson_05 - 1 Lesson 5 Computer-Related Issues Computer...

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Unformatted text preview: 1 Lesson 5 Computer-Related Issues Computer Literacy BASICS: A Comprehensive Guide to IC 3 , 3 rd Edition Morrison / Wells L e s s o n 5 Morrison / Wells CLB: A Comp Guide to IC 3 3E 2 Objectives Define problem solving. Identify problem-solving steps. Identify criteria for selecting a computer. Describe warranties and support agreements. Describe the concept of useful life as related to a computer. Explain the process of discarding equipment. L e s s o n 5 Morrison / Wells CLB: A Comp Guide to IC 3 3E Vocabulary Linux PC problem solving support agreement troubleshooting useful life warranty 3 L e s s o n 5 Morrison / Wells CLB: A Comp Guide to IC 3 3E 4 Introduction Sooner or later, you will have a problem relating to your computer hardware or software. To reach a solution and correct the problem involves a process. Problem solving is a systematic approach leading from an initial situation to a desired situation that is subject to some resource constraints. L e s s o n 5 Morrison / Wells CLB: A Comp Guide to IC 3 3E The Problem-Solving Process To solve a problem successfully, you must apply a logical plan: 1. Define the problem. 2. Investigate and analyze the problem. 3. Identify possible solutions. 4. Select and implement a solution. 5. Evaluate solutions. The problem-solving process is called troubleshooting. 5 L e s s o n 5 Morrison / Wells CLB: A Comp Guide to IC 3 3E The Problem-Solving Process (continued) Define the Problem: Ensure that you actually have a problem and identify what it is. Investigate and Analyze the Problem: Collect all available data regarding the situation....
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This note was uploaded on 12/01/2011 for the course EGR 125 taught by Professor Dianeboseman during the Spring '11 term at Guilford Tech.

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Lesson_05 - 1 Lesson 5 Computer-Related Issues Computer...

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