L5_Lecture_Notes

L5_Lecture_Notes - Computer Literacy BASICS: A...

Info iconThis preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
Computer Literacy BASICS: A Comprehensive Guide to IC 3 , 3 rd Edition Lesson 5: Computer-Related Issues For your students: Our latest online feature, CourseCasts, is a library of weekly podcasts designed to keep you up to date with the latest in technology news. Follow the link to http://coursecasts.course.com , where you can download the most recent CourseCast onto your mp3 players or to your computer. This CourseCast covers the latest technology and sorts through and aggregates you the most pertinent news and information for CourseCasts so you can spend your time enjoying technology, rather than trying to figure it out. Lesson Objectives You will have mastered the material in Lesson 5 when they can: Define problem solving. Identify problem-solving steps. Identify criteria for selecting a computer. Describe warranties and support agreements. Describe the concept of “useful life” as related to a computer. Explain the process of discarding equipment. Data Files You will not need data files to complete this lesson. Mod1-90: Introduction Mod1-90: Introduction Sooner or later, you will have a problem relating to your computer hardware or software. To reach a solution and correct the problem involves a process. Problem solving is a systematic approach leading from an initial situation to a desired situation that is subject to some resource constraints. ACTIVITIES 1. Quick Quiz: 1) What is problem solving? Answer: A systematic approach leading from an initial situation to a desired situation that is subject to some resource constraints. 2. Discussion Question: 1) When you experience a problem with your computer hardware or software, how do you usually try to solve it? Is your approach typically successful? Mod1-90: The Problem-Solving Process Mod1-90: The Problem-Solving Process To solve a problem successfully, you must apply a logical plan: 1. Define the problem. 2. Investigate and analyze the problem. 3. Identify possible solutions.
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
4. Select and implement a solution. 5. Evaluate solutions. The problem-solving process is called troubleshooting. Define the Problem Ensure that you actually have a problem and identify what it is. Investigate and Analyze the Problem Collect all available data regarding the situation. Determine why the problem exists and its possible causes. Identify Possible Solutions Ask questions that help identify all possible solutions, starting with the most basic. Select and Implement a Solution Critique and test each possible solution one at a time to determine its likely outcome, choose the best one, and implement it. Confirm the Solution
Background image of page 2
Image of page 3
This is the end of the preview. Sign up to access the rest of the document.

Page1 / 5

L5_Lecture_Notes - Computer Literacy BASICS: A...

This preview shows document pages 1 - 3. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online